If your website hosting is down or you are having issues with your emails then continue reading below, otherwise please see our Paid Support section.

Please use the ticket system as your first point of contact if you think there is problem with your emails or website hosting. Please check below tabs first as most questions have been answered there.

Submitting a ticket to the support centre gets top priority and the quickest service (tickets get answered before phone calls) . This will allow us to log your request and address it asap. If we cannot sort out request by email, we will then email you for a convenient time to call you.

Office Hours: Support is available: 9am – 4pm Mon – Fri. The help desk is closed on weekends and public holidays. Please allow up to 1-2 business day for reply to a support request.

 CLICK TO SUBMIT SUPPORT TICKET NOW

If you try send a message and your email address is over quota you will get a warning message.

When using outlook to check your emails, it is best if you remove messages off server once you have downloaded so you don’t have issues with running over quota.

If you find you cannot connect to your website and emails ( but you can connect to other websites ) the server may have locked your IP from access.

This can happen if you try to login to your emails and account with the incorrect password too many times. ( Server thinks you are trying to hack or spam so locks you out )

SOLUTION: Please go to this website.  

whatismyip.com

Record the public IP address at the top of that page and send this IP with your support ticket, so we can add your IP address to unblock list.

Spam is a problem that many people have with their email. Once your email is out there in cyberspace it is very hard to stop. In your hosting account cpanel there is a program called Spam assassin you can switch on. ( let us know if you want us to send you your cpanel details so you can turn it on )

Here is a good video that talks about spam assassin.

Spam is a problem that many people have with their contact forms on website. The best way to stop is by adding a google captcha to your form.

http://prntscr.com/oye11x

To do this we have to set you up a google API key and add a plugin to your website. Cost for our time to do this is $95. Let me know if you want us to do for you.

A slow website can be caused by many reasons. Sometimes it is just that the server is currently taking on higher load from other websites on server at that time.

It could also be caused by:

– plugins on website slowing it down.

– Old theme/wordpress and plugin versions. See our maintenance plans.

– images on site not being optimised and are too large in size so taking a long time to load.

There are things we can do to try reduce load time of a website.

We can add caching plugins to site to help increase speed and optimise images on site so they load faster. We can also update plugins/theme/wordpress to latest versions. Let us know if you want us to do this. Cost for our time with this is usually $200 – $300. Let us know if you want this service.

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SSL certificates will protect the sensitive data transmitted from and to your website. Such information can be login details, signups, addresses and payment or personal information. SSL certificates will encrypt the connection and help protect your visitors’ data from being misused by attackers

If you are on standard hosting or above we include one on your site for free. See link below.

Maintenance And Hosting Packages

 If you want one but are only on the basis hosting option we can install a SSL Security Certificate and plugin on your website. Cost is $95 for our time in doing this. Let us know if you want.

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